Contact Us
Contact Info
If you have any questions, concerns, or need assistance, we’re happy to help.
Before reaching out, feel free to check our FAQ — many common questions about shipping, orders, and products are already answered there.
Still need help? Simply fill out the contact form below or email us directly at contact@tokyo-bridge.com.
We usually respond within 1–2 business days.
Please note: Customer support is handled via email only. Messages sent through social media (Instagram, Facebook, etc.) will not be answered.
Send Us a Message
Need Help?
We’re here to assist you! If you couldn’t find the answer in our FAQ, please fill out the form below and we’ll get back to you as soon as possible.
Whether you have a question about a product, your order, shipping, or anything else—just let us know. Our support team usually responds within 1–2 business days.
Collaboration & Partnership Inquiries
Are you an influencer, content creator, blogger, or business looking to collaborate with Tokyo Bridge?
We’re always open to building exciting partnerships that connect the world to authentic Japanese products!
Please fill out the form below with details about your audience, platform(s), and how you’d like to work with us. Whether it’s product placements, giveaways, content collaborations, or a long-term partnership, we’d love to hear your ideas.
We also offer an affiliate program for creators and publishers who want to promote our shop and earn commission.
Basic rules:
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You’ll receive a unique referral link to share with your audience
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Earn a percentage of sales generated through your link
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Payouts are made monthly via PayPal (minimum payout threshold applies)
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Affiliates must not engage in spammy or misleading promotion tactics
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We reserve the right to approve or decline applications based on alignment with our brand
Let’s grow together—authentically and creatively.
Looking for a Specific Japanese Product?
Can’t find what you’re looking for in our shop? We’re happy to help!
Use the form below to request a product you’d love to see available on Tokyo Bridge—whether it’s a rare snack, a retro game, a household item, or a limited-edition collectible.
We’ll do our best to source it directly from Japan and let you know if and when it becomes available!
⚠️ Important Note:
Please note that we cannot accept requests for:
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Items that violate our shop’s ethical or content guidelines
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Products prohibited for export by Japanese law
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Products restricted or banned in your destination country (e.g., alcohol, batteries, flammable goods, or certain health products)
We appreciate your understanding, and we’ll reach out if your request isn’t possible due to these restrictions.